Customer Testimonials

Case studies & success stories provide showcase our solutions and customer’s experience as an example of what you can expect from ATGWORK for our products services. WHAT CLIENTS SAY ABOUT ATGWORK. 

Wendy Darsey - Manager, Student Applications

Georgia State University - 75 Piedmont Ave NE, Atlanta, GA 30303.

“The ATGWork Consultant provided to our team for our Banner 9 INB forms transformation has had a direct impact on the project success. He was professional and knowledgeable on all aspects of our transformation and without his assistance we would not have made our timeline. We leaned heavily on his knowledge and expertise to not only complete the work himself but also in training and supporting our existing team members. Thank you, ATG for helping make this mammoth project manageable.”

“Our journey and on-boarding to Cloud experience was quite good with the ATGWORK consulting and support team. It really felt like they went out of their way to answer our questions and research topics that we couldn’t readily find in their best practices and extensive documentations. Leveraging ATGWORK Support has been key in addressing issues that we may experience.”

“Our experience with ATGWORK Consulting and Support team has been excellent. The Technical Team is super responsive and really reach across the aisle and all partners with our team which has been great. Their support lets us focus on development and business, and lets us take on new challenges. We have come to rely on them as an extension of our team.”

“ATGWORK Consulting, Staffing and Support help us plan and execute the upgrades and migration of existing Ellucian Banner 8 applications and the launch of new Ellucian Banner 9 applications, and guides us to get the full benefit of all Ellucian Banner XE, Banner 9 Applications.”

” ATGWORK Consulting and Support team have become an integral component of our team; ATGWORK regularly provides us with expert advice on cloud architecture and transition to cloud and help us efficiently and effectively use Cloud services. Their hands-on approach gives us immediate feedback during our development process and helps our teams to maintain their fast pace of software development and innovation.”

“ATGWORK Consulting, Staffing and Support dedicated Technical Team continuously work with our teams to ensure the availability, cost effectiveness and security of our infrastructure running on the Cloud. This translates to providing a great experience for our organization. The Support team understands our needs, and they are working with us on a daily basis.”

ATGWORK implemented Customer Satisfaction Survey that helps organizations achieve high level of customer satisfaction and improve customer experience KPI’s. There are various methods to collect responses for surveys. It could vary from collecting face to face feedback to using various tools and technology. Below listed are some of the methods used to collect feedback using various tools:

  • IVR (Interactive Voice Response) based voice analytics survey
  • Web based text analytics survey
  • Social media survey
  • Email survey
  • Mobile survey

When it comes to customer satisfaction survey from the view of the customers, the survey provides a channel to provide feedback on the products and services.  Asking the right questions to the right audience at the right time through a right method would help an organisation to understand the customer satisfaction levels and then improve their product/service based on feedback.

Success Story: “ATGWORK Consulting and Support exceed the support we previously received from any of our other partners, and the reasons we are so comfortable with the cloud platform.”